Refund policy
At Velora, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the date you receive your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase is required.
Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
We will work to provide a replacement or refund as appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be canceled within 24 hours of purchase. After this period, orders may have already entered processing or shipping stages and may no longer be eligible for cancellation.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
- Products damaged through misuse or improper handling
Shipping Costs
Shipping costs are non-refundable unless:
- The item arrived damaged
- The wrong item was received
- The product was defective upon arrival
Customers are responsible for return shipping costs unless otherwise required by law.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Velora Customer Support
Email: support@velora.com