Shipping Policy

Last Updated: May 2026

At Velora, we are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Other International Locations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the customer's location and the selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take several days to appear after shipment.

Delays

While we work hard to ensure timely delivery, delays may occur due to factors outside our control, including:

• Customs processing

• Carrier delays

• Severe weather conditions

• Public holidays

• High shipping volumes

Velora is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If you still require assistance, contact our support team and we will do our best to help investigate the issue.

Velora is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Contact Us

If you have any questions regarding shipping, please contact us:

Velora Customer Support
Email: support@velora.com

Thank you for shopping with Velora. We appreciate your trust and are committed to providing a smooth and reliable delivery experience.